Help center

How can we help you?

Find answers to issues you may encounter while using Sidewise or contact our support team directly.

Frequently asked questions

How does Sidewise work?

One party starts a dispute and writes their perspective. The other party receives a private invitation link and adds their own narrative without seeing the first one. Sidewise considers both narratives together and produces a reasoned result for entertainment purposes.

Can the other party see my narrative?

Neither party can see the other's narrative until the result is revealed. After the result, you can manage the visibility of your own text according to the sharing preferences available in the app.

How can I delete my data?
  1. Open Settings in the Sidewise app.
  2. Tap Delete Account and Data.
  3. Read the warning and confirm the action.

The action cannot be undone. Some information may be retained in anonymized form to preserve the integrity of shared dispute records. See the Privacy Policy for details.

Can I see my history on a new phone?

Sidewise does not require a phone number, email address, or password account. If you enabled optional account protection with Apple, you can restore your history, credits, and Premium access on your new iPhone. If protection is not enabled, the anonymous installation history may not transfer to a new device.

How do I manage or cancel my subscription?

You can manage your subscription through your Apple account:

  • iPhone / iPad: Settings → your name → Subscriptions

Refund requests are also handled according to the applicable app store's policies.

Why won't an invitation link open?

Make sure the entire link was copied and your device is connected to the internet. The link may have expired, already been used, or the dispute may have been closed. If the issue continues, ask the person who sent the invitation to create a new link.

How do I report or block a user?

Open Settings → Safety & Reporting or the safety menu on the relevant dispute. You can select a category and Report, Block the user, or Remove from My History. Reporting and blocking immediately remove the dispute from your history. Every report is reviewed within 24 hours; confirmed violations result in content removal and account suspension. In cases of immediate danger, violence, or suspected crime, also contact the appropriate authorities where you live.

Is Sidewise's result binding?

No. Results generated by Sidewise are intended for entertainment and general communication support. They are not legal, medical, financial, or professional advice and do not replace an official decision.

What should I include in my support request?

Your device model, operating system version, the last action you took in the app, and the error message you saw will help us resolve the issue faster. Include a screenshot if possible, but do not share narrative text, invitation links, or private information belonging to other people.